permai99 Platform Privacy Notice

This page describes what data we collect when you use permai99 and how we keep that data protected. We at permai99 take privacy seriously — your personal information, account credentials, payment details, and gaming history remain encrypted and accessible only to authorized personnel. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or interact with our live-dealer tables and sportsbook, we collect only the information necessary to verify your identity, process transactions, and provide customer support.

Our permai99 privacy policy aligns with industry-standard data protection principles. We do not sell or share your personal data with unrelated third parties. Payment processors on our permai99 platform (e.g., your bank or e-wallet provider) receive only the transaction details they require; they do not receive your full account history or gaming records. Our permai99 servers may reside outside your local jurisdiction, but all data transmission uses SSL encryption and our databases are access-restricted.

The following sections outline what data we collect, how we use it, your rights, and how to contact us if you have privacy concerns.

Data We Collect When You Access permai99

We at permai99 collect your name, email address, phone number, date of birth, and government-issued ID number during account registration. We also collect proof of address (such as a utility bill or bank statement) as part of our Know Your Customer (KYC) verification process. This information is necessary to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations applicable in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you deposit on our permai99 platform, we collect transaction data: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the deposit amount, date and time, and your payment account details (such as your e-wallet username or bank account number). We also automatically collect your IP address, device type, browser information, and approximate geographic location when you access permai99. This technical data helps us detect unauthorized access, prevent account fraud, and optimize our permai99 platform performance.

We at permai99 record your gaming activity — wagers placed, game outcomes, withdrawal requests, and customer support interactions — to maintain accurate account records, settle disputes, and monitor for suspicious patterns.

How We Use Your Data on permai99

We at permai99 use your personal data for the following purposes: to verify your identity through KYC and Anti-Money Laundering (AML) compliance; to process deposits and withdrawals through our permai99 cashier; to manage your account and respond to customer support inquiries; to detect and prevent fraud and account abuse on permai99; to settle disputes and investigate claims; and to improve our permai99 platform through analytics and performance testing.

Identity Verification

We use your ID and address proof on permai99 to confirm you are who you claim to be and prevent identity fraud.

Payment Processing

We share transaction details with payment processors on our permai99 platform only to settle your deposit or withdrawal.

Customer Support

We use your contact information on permai99 to respond to emails, live chat, and in-app messages in English and Bahasa Indonesia.

Fraud Prevention

We analyze your gaming patterns on permai99 to detect unusual activity, account takeover attempts, and bonus abuse.

Third Parties and Data Sharing on permai99

We at permai99 do not sell your personal data to marketing firms or unrelated businesses. However, we may share your data with the following categories of third parties: payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals on our permai99 platform; identity verification service providers who help us confirm your KYC documents; and legal authorities if required by applicable law or court order in jurisdictions where permai99 operates.

Our permai99 servers may reside in data centres outside Indonesia; however, all data in transit between your device and our permai99 platform is encrypted using SSL/TLS protocols. We at permai99 do not transfer your data outside our internal systems except as necessary for payment settlement or legal compliance.

Your Rights and Data Access on permai99

You have the right to request a copy of the data we hold about you on permai99. You may also request correction of inaccurate data or deletion of your account and associated records. To exercise these rights, contact our permai99 support team via email, live chat, or in-app messaging. We will respond to valid data-access requests within 10 business days.

We at permai99 retain your account data for as long as your account is active plus a retention period of typically 7 years for compliance and dispute-resolution purposes. After this retention period, we securely delete your data. However, we may retain aggregated, anonymized data for analytics and improvement of our permai99 platform.

Changes to Our permai99 Privacy Policy

We at permai99 may update this privacy notice from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to our permai99 privacy policy, we notify you via email or in-app message at least 30 days before the change takes effect. Your continued use of our permai99 platform after such notice constitutes your acceptance of the updated privacy policy.

During major holidays — Idul Fitri, Idul Adha, Imlek, Nyepi — our permai99 support team may have extended response times for data-access requests; however, we will acknowledge your request within 2 business days.

Contact Us Regarding Your permai99 Privacy

If you have questions about our permai99 privacy practices, wish to request your data, or have a privacy complaint, please contact our team via:

• Email: available through our permai99 support page
• Live chat: accessible from your permai99 account dashboard
• In-app messaging: available within the permai99 mobile app and web platform

We at permai99 are committed to responding to all privacy inquiries in a timely, transparent manner. If you believe our permai99 platform has handled your data in violation of this privacy notice or applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.